Services - Procurement Partners

Customer Services and Support

Designed to Maximize Value Every Step of the Way

Experts dedicated to your success throughout your journey.

At Procurement Partners, our expert-led teams have mastered the niche needs of the healthcare supply chain and spend management to help you reach your goals quicker and more efficiently.

Implementation, customer success and support, and training and education are just a few ways we guide our customers through the entire procure-to-pay journey.

Implementation

Launch Quicker with Support Built-in From Day 1

We offer full-service implementation support from day one as part of your value-added services. This includes a dedicated implementation specialist to help set up your solution for kick-off, ensuring your data is accurate and up to date. Your specialist will guide you every step of the way with weekly check-ins, offering the support you need to launch confidently and get up and running quicker.

Customer Success and Support

Here for you and your team, anytime and anywhere

Our expert teams work with you well beyond implementation. We monitor your progress, introduce optimization strategies, and help maximize feature usage to save more time and money.

Executive Business Reviews (EBRs): Your dedicated customer success manager will conduct regular EBRs with your team to ensure you take full advantage of the solution’s capabilities. We’ll review the data to show you how your solutions are helping your organization and where you could get more out of your investment.

Delivering personalized support solutions

You can’t anticipate when you or your team will need support, but with Procurement Partners solutions, we have you covered.
In addition to a dedicated customer success manager and live customer support, we offer efficient issue ticketing, tracking, and case management online.

With your success as our number one goal, you receive a dedicated customer success manager, along with world-class service from our customer support team to answer any questions as they come up.

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Training and Education

Training your team on new software doesn’t have to be a nightmare

Change management can be challenging, and our team is equipped to help. With our thoughtfully designed training and education, we offer live sessions, self-guided videos, and knowledge bases. We ensure your staff has the knowledge and confidence to adopt solutions easily.

Training Catalog

Discover our diverse training offerings

Live training

Attend scheduled sessions for new and veteran users to support every touchpoint and task along the user journey.

Self-guided training

Learn at your own pace at any time. Designed for independent users looking to sharpen their skills and capabilities.

Knowledge bases

Access step-by-step guides and video tutorials to support your success and adaptability.

Masterclasses

Get inside hacks and apply lessons learned from advanced users that will take you to the next level.

In-app training guides

Get clear workflow instructions with step-by-step training guides for hands-on users to ensure compliance and adaptability.

Jeff Bibb

Director of Corporate Procurement, Solara Surgical Partners

“The Procurement Partners team is so amazing. We’re always able to communicate. I can contact them and say, Hey, I’m struggling with this or that, what about this idea?”

Dawn Zeisel

Procurement Director, Transitions Healthcare

It’s hands-on, it’s personalized. Procurement Partners listens to customers for feedback and adapts and grows with the industry.

Dr. Sanjiv Lakhanpal

President And CEO, Center for Vein Restoration

Managing inventory is an arduous job… But it can be done with the right partners. A lot of hospitals and healthcare groups basically just give up on it. They take a financial loss as a result.

Spend more time providing patient and resident care and less time managing invoices, inventory, and ordering.