Avoiding Holiday Supply Chain Disruptions in Post-Acute Care

Practical steps for senior living facilities to keep supplies flowing during the busy season

The holidays are supposed to bring twinkling lights, family visits, and special activities for residents—not last-minute scrambles.

But for post-acute and senior living providers, November–January can be the most fragile time of year for the supply chain. Vendors adjust hours, carriers are overloaded, flu and COVID spikes hit, and staff are stretched thin. If purchasing and inventory management aren’t rock solid, even a small disruption can ripple into resident care.

The good news: with thoughtful planning and the right tools, senior living facilities can keep supplies flowing smoothly through the busiest season.

Why the Holidays Stress Post-Acute Supply Chains

Holiday season breakdowns usually aren’t caused by one big issue: they’re the result of several smaller stressors stacking up at once:

• Vendor closures and limited hours around Thanksgiving, Christmas, and New Year’s
• Longer shipping times due to carrier capacity, winter storms, and increased consumer e-commerce
• Higher clinical demand from respiratory illness, falls, and short-stay rehab patients
• More events and visitors, driving up food, disposables, and housekeeping needs
• Staffing gaps that make it harder to stay on top of ordering, receiving, and invoice processing

For organizations serving medically fragile or memory-care residents, these interruptions aren’t just inconvenient—they can be a risk to safety and satisfaction.

Step 1: Look Back to Plan Ahead

Start by turning last year’s challenges into this year’s playbook.

Mine your purchasing and usage data

Review usage from the last year’s Q4 and Q1 to pinpoint what consistently spikes in your communities.

Facilities using eProcurement and spend management tools can quickly pull this data by category, vendor, or location, rather than digging through spreadsheets and paper invoices.

From there, build a “Holiday High-Risk List” of SKUs that are critical + high volume + historically variable.

Step 2: Build Smart Holiday Safety Stock

Once you know what spikes, adjust your par levels before seasonal demand hits.

Increase buffer stock on critical items

For top clinical and operational supplies, many post-acute organizations target:

• 2–4 weeks of safety stock on essential, fast-moving items
• Higher buffers for anything with long lead times or a history of backorders

Avoid simply “ordering more of everything.” Instead, use your data and supplier input to focus on what truly matters.

Stage supplies strategically

If you operate multiple communities:

• Pre-position certain high-risk items in regional hubs or at your highest-acuity buildings
• Create a simple process for inter-facility transfers when one site is short and another is overstocked

A centralized purchasing and inventory model makes this kind of cross-facility balancing much easier.

Step 3: Get in Front of Vendor Holiday Schedules

Don’t wait for an email announcing, “We’ll be closed for the last two weeks of December.”

Ask key vendors:

• What are your holiday closure dates and cut-off times for orders?
• Are there minimum order quantities or routing changes during peak season?
• Which items are at heightened risk of shortage or substitution?
• Are there preferred alternatives you recommend we approve now?

Capture this information in a shared document or, even better, inside your procurement platform, where buyers can easily see vendor notes and lead-time changes attached to items or suppliers.

Procurement Partners help standardize and manage vendor relationships through one centralized channel, driving up to 95% supplier contract compliance and reducing surprises.

Step 4: Centralize Purchasing to Reduce Chaos

In many communities, holiday disruption isn’t just about the external supply chain—it’s about internal fragmentation:

• Nurse managers placing one-off orders from non-contracted vendors
• Last-minute, off-contract purchases to cover perceived shortages
• Different locations buying the same items at different prices

Why centralized purchasing matters more during the holidays

Centralized purchasing through a single procure-to-pay platform allows organizations to:

• Consolidate orders across suppliers and locations
• Enforce contracted items and pricing
• Route approvals automatically so orders don’t get stuck in inboxes
• Monitor real-time budget impact at the facility or portfolio level

Procurement Partners’ solutions are purpose-built for post-acute and senior living providers, helping them reduce annual spend by 10% or more and cut manual procurement time by up to 40%—benefits that are especially valuable when staff capacity dips around the holidays.

Step 5: Standardize, Then Optimize

Product variation becomes a bigger problem when the supply chain is under strain.

Create or refine formularies before the busy season

• Lock in standard products for categories like incontinence, wound care, PPE, and housekeeping
• Limit “special request” products to documented clinical needs
• Use your platform to flag non-formulary orders for review

Fewer SKUs mean simpler stocking, easier training, and more leverage with suppliers. When a substitution is required, staff know exactly what the approved alternative is, rather than improvising.

Step 6: Equip Staff With Simple, Repeatable Processes

Your procurement strategy only works if your teams can execute it consistently—despite vacations, agency staff, and seasonal events.

Train early, not during the crunch

Modern eProcurement tools reduce the training burden by offering intuitive, Amazon-style shopping experiences across contracted suppliers, making it easier for new or seasonal staff to follow the process correctly.

Step 7: Create a Holiday Supply Chain Playbook

Treat holiday supply resilience like you treat emergency preparedness.

Your Holiday Supply Chain Playbook might include:

• A contact list of primary and backup vendors for top 20 critical items
• Clear reorder points and quantities for each key SKU
• A simple checklist for holiday-week ordering (e.g., “Place all orders by X date for Christmas coverage”)
• Protocols for inter-facility borrowing or courier services when a site runs short
• Incident documentation: how to log and review supply disruptions for future improvement

Keep this playbook in a shared digital location and reinforce it in leadership and clinical meetings.

Step 8: Use Technology to Maintain Visibility When It Matters Most

The biggest risk during the holidays isn’t always the actual shortage, it’s not seeing it coming.

With Procurement Partners, post-acute and long-term care organizations can:

• Monitor inventory levels and purchasing trends across communities
• Consolidate all suppliers into one ordering and invoicing hub
• Automate routing, approvals, and matching, even when key staff are on vacation
• Track budget performance in real time, avoiding unwelcome surprises in January

When supply chain conditions are changing quickly, this kind of visibility is essential to keeping residents safe and operations stable.

Step 9: Close the Loop After the Holidays

Once the season wraps up, don’t just breathe a sigh of relief and move on—capture what you learned.

• Review stockouts, rush fees, or off-contract purchases
• Identify vendors that struggled and those that excelled
• Clean up obsolete or overstocked items
• Update your par levels, preferred alternatives, and playbook for next year

Many senior living finance and procurement leaders use this period to run a year-end procurement review, tightening vendor compliance and preparing stronger budgets for the next cycle.

By pairing proactive planning with a robust procure-to-pay platform, post-acute and senior living organizations can enter the holiday season with confidence instead of anxiety.

Ready to Strengthen Your Holiday Supply Chain?

Procurement Partners helps post-acute, non-acute, and senior living providers take control of their budgets, centralize purchasing, and automate the entire procure-to-pay process, so teams can focus on delivering exceptional care—not chasing down orders and invoices.